Resort Policies

Cashless Resort

We’ve upgraded our systems resort wide to be able to accept Apple, Samsung and Google pay, as well as continuing to accept all major credit cards. Reverse ATMs are available for guests who need to convert their currency into a nationally accepted card format. These machines are located in the Grand Hotel, K-1, Snowshed and Pico base lodges.

Reporting Skier and Snowboarder Collisions - It's the Law

VERMONT LAW requires any skier or snowboarder involved in a collision with another person which results in injury to provide his/her name and local and permanent address to any other party in the collision, and to proceed to a ski area first aid facility and provide the same information to ski area personnel on duty there.

Authorized Equipment

All equipment must have metal edges and bindings. Use of any other equipment, such as sleds, snow skates, toboggans, tubes, trays, saucers, snow bikes/trikes, etc., is strictly prohibited on resort premises, unless previously authorized by management.

Smoking

In consideration of the health and happiness of our guests, Pico Mountain is a 100% smoke-free resort. Please ask a staff member or volunteer if you need assistance or have any questions about our amenities. Thank you for your cooperation.

Riding Lifts While Carrying Children Is Not Permitted

Adult passengers carrying children in their arms, or in any type of pack, may not ride on chairlifts.

Use of Drones Not Permitted on Killington/pico Property

The use of drones and/or other unmanned aircraft, collectively referred to as Unmanned Aerial Systems (or “UAS”), at Killington Resort and Pico Mountain is a public and guest safety concern, and where cameras are used, a potential privacy issue. As such, the use of all UAS devices is prohibited at our resorts. The safety and privacy of our employees and guests are of primary importance.

Service Animals

Any disabled guest who is assisted by a service animal shall have access to all public areas of the resort. In the interests of safety, service animals shall not be permitted on ski lifts, as there is no means to evacuate them should the lift stop.

Service Animals shall be under the control of their handlers at all times. Unless the handler is unable to do so, or the use of such device interferes with the safe, effective function of the animal’s duties, Service Animals shall be on harness, leash, bridle or other type of tether at all times, in public areas. Where this is not possible due to one of the aforementioned conditions the Service Animal shall be under the handler’s control through other means (e.g. voice commands, hand signals).

Resort personnel may ask for the removal of a Service Animal from public areas if the handler is unable to maintain control of the animal, if the animal’s behavior is deemed dangerous, or if the animal is not properly housebroken. Reasonable effort will be taken by the resort to facilitate the disabled guest’s participation in resort activities, in the instance a Service Animal is removed for cause.

If it is not readily obvious that an animal is in the service of a disabled guest, resort personnel may ask the handler: A) if the animal is required because of a disability or is being trained as a Service Animal and B) what service or work the animal is trained to provide. No employee shall ask any questions regarding the nature of the guest’s disability or the extent of their disability.

Pets at Pico Mountain

Pico Mountain is proud to be a pet-friendly resort. We respect that your pets are family, and we want your entire family to enjoy the Pico Mountain experience. Accordingly, we welcome quiet, non-aggressive domestic animals that are well-groomed and up to date on all shots and vaccinations. We also ask you to observe the following resort rules:

• Pets must be on a leash, in a carrier, or held and under control, at all times.
• Any messes created by your pet must be cleaned up by the pet owner.
• Pets are not allowed on chairlifts.
• Pets are not allowed in base lodges, indoor public facilities, outside seating areas or any food venues.
• In winter months, pets are not allowed anywhere skiing occurs, during operating hours.
• Pico Mountain reserves the right to ask that a pet be removed for any reason.
• Pets may not be allowed in some event venues.
• Pico Mountain welcomes service animals at any time; service animals must be under control and on a leash/harness.
• The pet policy at resort and area lodging accommodations varies by property.

Power Driven Mobility Devices (opdmd)

Killington/Pico Ski Resort Partners have determined that due to the operational characteristics of the resort business and in the interests of safety for our guests and staff, the use of other power driven mobility devices by our guests shall not be allowed.

Killington Resort and Pico Mountain’s business is focused on skiing and snowboarding in the winter and mountain biking in the summer. These are ‘gravity sports,’ often conducted at high speeds, in which guests travel down the mountain on designated routes. Introducing the use of OPDMD into this recreational facility would alter the fundamental characteristic of the resort by allowing privately owned, motorized vehicles to share the trail network, operating against the downhill flow of skiers / snowboarders and mountain bikes.

All company and / or vendor vehicles which do operate on the mountain are equipped with safety features in accordance with resort policies; furthermore, all operators of these vehicles have undergone specialized safety training which include best practices for the operation of a vehicle in the resort environment. Allowing guests to operate OPDMD at the resort without proper safety training or mandated safety features would increase the potential of accidents between our gravity sports participants and the operators of OPDMD.

Killington / Pico Ski Resort Partners offer alternatives for guests with mobility disabilities to enjoy the local environment, including access to scenic gondola rides throughout the summer and fall.

In addition, the resort is willing to provide access to the mountain for disabled guests via a company vehicle and driver, when requested and scheduled at least 72-hours in advance of the guest’s arrival.

For more information or to request mountain access for a disabled guest, please call 802-422-6277.